Agency Consulting and Training
Obsidian offers “Training Packages” to agencies or organizations.
Our Agency Training Packages prove to be much more cost effective than purchasing individual CE courses. Rather than individuals being trained independently, your team can train as a whole, and be on the same page regarding protocols, procedures and agency-specific regulations. Our Consulting and Training packages include not only what is required to learn, but what is “desired” by your particular county, city or territory.
Continuous Quality Improvement (CQI) Program Management
Obsidian offers a comprehensive CQI management program. Per State and County EMS regulations all basic and advanced EMS providers are required to develop and maintain a working CQI program.
Obsidian is poised to handle an agency’s CQI requirements. Obsidian develops a CQI comprehensive program and handles the approval process of this developed program with the County EMS agency. Obsidian’s CQI program will be compliant with California EMSA document #166 and County policy on Quality Improvement Programs. This program features several key elements.
RUN REVIEWS
Obsidian will select PCR’s based on “key indicators” that have been selected by either Obsidian or your particular Agency. For example, we may agree to review all the following: Cardiac and Respiratory Arrests, Trauma Activations, Stroke Activations, STEMIs, Medication Administration, and Airway Device Placements excluding OPA and NPA airways. We will then select a certain number of random PCRs to evaluate. This custom-made program is ideal to keep everyone on the same page.
REPORTS
After the PCRs have been selected, Obsidian will review the PCRs to ensure that the patient care met County protocols and guidelines. A report detailing our findings will then be generated and submitted to the Agency for review at agreed upon time intervals. This ensures that whatever is being done “off campus” will satisfy the requirements and staff “on campus.” Our wide range of experience with multiple agencies is a great asset for this program.
EDUCATION
If patient care was not in line with protocols, Obsidian will develop an action plan for that crew. If patterns emerge of incorrect patient care, or weaknesses are identified a larger level, and if your agency has purchased an education package Obsidian will incorporate these findings into the education section of our services, and develop specific training to help correct these weaknesses. This process will drastically decrease the work load currently placed on your training staff and will no doubt improve your agency’s level of EMS service.